🧰 Before you start
- A free Botpress account
- The client's FAQs, price list or website
- Access to edit the client's website (or their web designer)
🪜 Step by step
- 1☐
Sign up to Botpress
Go to botpress.com and create a free account, then click Start building (or Build my agent).
- 2☐
Tell the bot its purpose
Paste the 'bot instructions' prompt below into the instructions box.
- 3☐
Add a Knowledge Base
A Knowledge Base is the information the bot answers from. Upload the client's FAQs or PDFs, or paste their website address.
- 4☐
Test it
Use the test chat on the right. Ask 10 real customer questions and fix wrong answers by adding information.
- 5☐
Publish
Click Publish. Then open Webchat > Deploy Settings and copy the embed code (a short bit of website code).
- 6☐
Add it to the website
Paste the code into the website's header (or send it to their web designer). A chat bubble appears.
- 7☐
Sell the monthly plan
Offer monthly updates: new FAQs, promotions and a short report of what customers asked.
💬 Copy-paste prompts
Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.
You are the friendly assistant for [business name], a [type of business] in [area]. Answer only using the knowledge base. If you don't know, say so and offer to collect the customer's name and phone number for a call back. Keep answers under 60 words, use British English, be warm and professional. Always mention [main offer / booking link] when relevant. Never give medical, legal or financial advice.
Hi [name], I noticed customers ask [common question] on your [Facebook/Google] page. I set up AI chat assistants that answer these 24/7 on your website and pass hot leads to you. I can build a free 7-day trial using your existing FAQs. Interested?
⚠️ Tips & common mistakes
- Offer a free trial to get your first testimonials.
- Make sure the bot hands over to a human for complaints.
- Review chat logs monthly; that's what clients pay the monthly fee for.