Write a small business's website FAQ page from its own documents, with every answer linked to where it came from

🧰 Before you start

• A Google account (Gemini Notebook is free)
• The business's documents: brochures, terms, refund and delivery policies, price lists, old emails answering common questions
• The business owner's permission to use them
• 10 questions customers often ask (ask the owner or their front-desk staff)

🪜 Steps (tick as you go)

1. ☐
   1. Open Gemini Notebook

   Go to Gemini Notebook (formerly NotebookLM) or open it from the Gemini app, sign in and create a new notebook named after the business.

2. ☐
   2. Add the documents

   Upload the PDFs, documents and price lists as sources. Remove anything with customers' personal details first.

3. ☐
   3. List the real questions

   Write down the questions customers really ask. Ask the owner or staff: 'What do people phone about every week?'

4. ☐
   4. Draft the FAQ

   Paste the 'FAQ draft' prompt with your questions. Each answer comes with numbered citations: tap one to see the exact line it came from.

5. ☐
   5. Check every answer

   Tap each citation. If an answer has no source, or the source is out of date, mark it for the owner to confirm.

6. ☐
   6. Owner approves

   Send the draft with the 'Questions for the owner' list. Only publish answers the owner has confirmed.

7. ☐
   7. Publish it

   Paste the final FAQ into the website, one question per heading. Short, clear answers help customers and search engines.

8. ☐
   8. Optional: offer it as a serviceOptional extra

   Offer local businesses a fixed-price FAQ page, then a yearly refresh when their prices or policies change.

💬 Prompts to copy

Using only the sources in this notebook, write a website FAQ page for [business name], a [type of business] in [area]. Answer these customer questions: [list 8-15 questions]. Also suggest up to 5 more questions the documents answer well. Rules: plain British English, 2-4 sentences per answer, friendly and clear. Use only facts from the sources and cite them. If the sources don't answer a question, write 'NEEDS OWNER ANSWER' instead of guessing. Put prices exactly as written in the sources.

List every FAQ answer marked 'NEEDS OWNER ANSWER', plus any answer where the sources disagree or look out of date (for example two different prices or old dates). For each, write one short question I can send the owner to confirm.

🔗 Links

• The AI Side Hustle's post (source): https://x.com/eatupvegas/status/2114509129628938316
• Gemini Notebook: https://notebook.google/
• Gemini Notebook plans: https://notebook.google/plans

From https://usecasy.com/use-case/gemini-notebook-faq-page-for-clients/ · Guide checked 27 October 2026 · Prices are rough and shown in USD unless stated (MYR where relevant).