Paste the replies you already send into a Google Doc (one Doc per business line). Give each job type the same shape: opening line, the job details and prices, one question, and a closing.
If two old replies disagree on a price, don't guess. Type [confirm] where the price goes. The draft keeps the marker so the person sending it fills it in.
A Gem is a saved Gemini helper with standing instructions. Go to gemini.google.com, open Gems, create a new one, attach your template Doc and paste the 'Gem rules' prompt below.
Paste a made-up enquiry into the Gem. Check the draft line by line against your Doc: prices exact, no promised dates, no more than two questions.
Open studio.workspace.google.com and create a flow. Starter: 'When I get an email', limited to your form's sender address. Step 2: 'Ask a Gem', pick your Gem and give it the 'Flow step' prompt. Step 3: 'Draft a reply' using what the Gem wrote.
Fill in your own form with TEST in the message, then use the flow's Test run. Open the saved draft and check it before you turn the flow on.
Click Turn on. The flow only saves drafts; someone still reads each one, fills in any [confirm] markers and presses send.
If you run two services, build two flows with two template Docs, so a moving enquiry can never pick up a rubbish-removal price.
You write first-draft replies to quote requests for [business name], a [type of business] in [town]. Use ONLY the attached template Doc. Rules you must never break: 1. Prices: copy them exactly as written in the Doc. Never add up totals, estimate hours or invent a price that isn't listed. 2. Never confirm a date or say we are available. Banned phrases: 'we're available', 'we can do', 'we'll be there'. 3. If the Doc shows [confirm], leave [confirm] in the reply. Never fill it in. 4. Ask for one or two missing details only: the ones that change the price most. Never ask for something the customer already gave. 5. Never invent facts about places, buildings or services the Doc doesn't mention. 6. Keep our voice: greeting, opening line, the template body word for word, the question, then the closing. Leave out our name and phone number at the end (the email signature adds them). Start lines in price lists with '• ' instead of '- '.💬 Flow step: Ask a Gem
This is a new quote request from our website form. Write the reply email only, using the template Doc. Return just the email text, with no headings, notes or formatting, because it goes straight into a Gmail draft. If the request doesn't match any job type in the Doc, write a short polite reply asking what they need and mark it [check]. Email from the customer: [Step 1: email body]
From https://usecasy.com/use-case/gemini-quote-reply-drafts/ · Guide checked 20 October 2026 · Prices are rough and shown in USD unless stated (MYR where relevant).