Cut missed calls by 85% for about USD 200 a month

🧰 Before you start

• A voice-AI platform (e.g. Retell AI)
• Google Calendar or Cal.com
• An SMS-capable number
• Your Google review link

🪜 Steps (tick as you go)

1. ☐
   1. Measure missed calls first

   Check your phone records: how many calls went unanswered last month? That's your baseline.

2. ☐
   2. Set up the receptionist

   Follow the steps in the 'AI receptionist booked 200+ jobs' guide to create the agent and connect your calendar.

3. ☐
   3. Define emergencies

   Write exactly what counts as urgent and who gets alerted.

4. ☐
   4. Add confirmation texts

   Turn on SMS confirmations after booking and a reminder 24 hours before.

5. ☐
   5. Add review requests

   After each job, send a text with your Google review link.

6. ☐
   6. Forward unanswered calls

   Set your phone to forward to the AI after 2 rings or when busy.

7. ☐
   7. Compare after 90 days

   Check calls answered, bookings and reviews against your baseline.

💬 Prompts to copy

You are [name], the friendly receptionist for [business] in [area]. Business hours: [hours].
On every call:
1. Greet the caller and ask how you can help.
2. Find out: their name, phone number, what they need, where they are (service area: [areas]) and how urgent it is.
3. If it's an emergency ([define, e.g. burst pipe]), say someone will call back within [15] minutes and send an alert to [number].
4. Otherwise check the calendar and offer two available times. Repeat the time back and get a clear 'yes' before booking.
5. Never quote prices except: [standard prices]. For anything else, say the team will confirm.
6. Tell callers they are speaking with an AI assistant if they ask, and offer to take a message for a person.
Keep answers short and friendly, in British English.

Write 3 short, friendly SMS messages (under 160 characters) asking a customer to leave a Google review after a [service] visit from [business]. Include [review link]. British English.

🔗 Links

• Retell: connect Cal.com for booking (official): https://docs.retellai.com/integrations/cal-com
• Retell: build an AI appointment setter: https://www.retellai.com/blog/how-to-build-ai-appointment-setter-qualifies-callers
• Plumbing company case study: https://aiguyjosh.com/blog/plumbing-company-ai-voice-agent-case-study

From https://usecasy.com/use-case/plumber-missed-calls/ · Guide checked 15 October 2026 · Prices are rough and shown in USD unless stated (MYR where relevant).