🎯 What you'll have at the endYou'll stop losing customers to voicemail: an AI answers within two rings, books the job, texts a confirmation and asks for a review afterwards.

🧰 Before you start

A voice-AI platform (e.g. Retell AI)
Google Calendar or Cal.com
An SMS-capable number
Your Google review link

⏱️ Time neededAbout 1 week

💵 Rough costAround USD 200/month in the example (voice platform, number and SMS)

🪜 Step by step

🐣 Beginner mode: showing the 7 essential steps only. Extra steps are hidden; tap 🚀 Advanced at the top to see all 7.

✅ 0 of 7 steps done 📄 Printable page

1
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Measure missed calls first
Check your phone records: how many calls went unanswered last month? That's your baseline.
Mark as done
2
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Set up the receptionist
Follow the steps in the 'AI receptionist booked 200+ jobs' guide to create the agent and connect your calendar.
Mark as done
3
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Define emergencies
Write exactly what counts as urgent and who gets alerted.
Mark as done
4
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Add confirmation texts
Turn on SMS confirmations after booking and a reminder 24 hours before.
Mark as done
5
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Add review requests
After each job, send a text with your Google review link.
Mark as done
6
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Forward unanswered calls
Set your phone to forward to the AI after 2 rings or when busy.
Mark as done
7
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Compare after 90 days
Check calls answered, bookings and reviews against your baseline.
Mark as done

💬 Copy-paste prompts

Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.

💬 Receptionist instructions

You are [name], the friendly receptionist for [business] in [area]. Business hours: [hours].
On every call:
1. Greet the caller and ask how you can help.
2. Find out: their name, phone number, what they need, where they are (service area: [areas]) and how urgent it is.
3. If it's an emergency ([define, e.g. burst pipe]), say someone will call back within [15] minutes and send an alert to [number].
4. Otherwise check the calendar and offer two available times. Repeat the time back and get a clear 'yes' before booking.
5. Never quote prices except: [standard prices]. For anything else, say the team will confirm.
6. Tell callers they are speaking with an AI assistant if they ask, and offer to take a message for a person.
Keep answers short and friendly, in British English.

💬 Review request text

Write 3 short, friendly SMS messages (under 160 characters) asking a customer to leave a Google review after a [service] visit from [business]. Include [review link]. British English.