🎯 What you'll have at the endYou'll switch on Meta's AI agent inside the WhatsApp Business app so customers get instant replies, even at midnight.

⚡ One-click install

Checked install pages (app stores, official sites and template pages): tap to get it straight away.

⬇️ Get WhatsApp Business on AndroidGoogle Play ⬇️ Get WhatsApp Business on iPhoneApp Store

🧰 Before you start

The WhatsApp Business app (free) on your phone with your business number
Your business info: services, prices, opening hours, FAQs
Note: it's rolling out to selected countries; if you don't see it yet, you can join the waitlist

⏱️ Time needed30 minutes

💵 Rough costFree at the start; Meta says paid plans are planned

🪜 Step by step

🐣 Beginner mode: showing the 7 essential steps only. Extra steps are hidden; tap 🚀 Advanced at the top to see all 7.

✅ 0 of 7 steps done 📄 Printable page

1
☐
Install WhatsApp Business
Tap the install button on this page. If you use normal WhatsApp for business, you can move your number to WhatsApp Business.
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2
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Open Tools
In the WhatsApp Business app, tap Tools.
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3
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Tap Meta Business Agent (or AI agent)
Confirm it's you and link your Meta account if asked, then tap Continue > Accept.
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4
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Teach it about your business
Let it learn from selected past chats, add your website and product catalogue, and type extra details like payment methods and opening hours.
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5
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Choose when it replies
Go to Tools > Your AI agent > AI replies and pick which chats it answers (e.g. new chats only or outside business hours).
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6
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Test from another phone
Message your business number as a customer and ask common questions.
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7
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Adjust anytime
Update information in Tools whenever prices or offers change.
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💬 Copy-paste prompts

Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.

💬 Business info to paste in

Help me write the business information for my WhatsApp AI agent.
Business: [name], [what we do], [areas served].
Opening hours: [hours]. Payment methods: [list].
Top 10 questions customers ask and our answers: [list].
Rules: always offer to connect to a human for [viewings / complaints / bookings]; never promise prices not listed.
Write it as clear, short paragraphs the AI can learn from.

⚠️ Tips & common mistakes

Keep a human ready to step in on important chats.
Update prices and offers whenever they change.
If you use the WhatsApp Business API through a provider, set it up in WhatsApp Manager instead.