🎯 What you'll have at the endYou'll have an AI support agent on your website that answers most customer questions from your help articles.

🧰 Before you start

An Intercom account with Fin AI Agent
At least 10 help articles (or you'll write them in step 2)
Access to add a code snippet to your website

⏱️ Time needed1-2 days

💵 Rough costIntercom subscription plus a fee per question Fin fully resolves

🪜 Step by step

🐣 Beginner mode: showing the 6 essential steps only. Extra steps are hidden; tap 🚀 Advanced at the top to see all 7.

✅ 0 of 7 steps done 📄 Printable page

1
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Sign up to Intercom
Start a trial on intercom.com and choose Fin AI Agent.
Mark as done
2
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Add your content
Go to Fin AI Agent > Train > Content. Import your website/help articles or write new ones. Intercom recommends at least 10 published articles for chat.
Mark as done
3
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Preview answers
Use the preview to ask real customer questions and see Fin's answers.
Mark as done
4
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Fill the gaps
For any wrong or missing answer, add or improve an article (the prompt below helps).
Mark as done
5
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Install the Messenger
Add Intercom's chat widget (Messenger) to your website using the code snippet.
Mark as done
6
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Go live to a small group first
Turn Fin on for some visitors only, then everyone once you're happy.
Mark as done
7
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Review weekly
Check unresolved questions and keep adding content.
➕ Extra step: hidden in 🐣 Beginner mode Mark as done

💬 Copy-paste prompts

Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.

💬 Turn questions into help articles

Here are 20 real customer questions we get: [paste].
Group them into topics and write a short help article for each topic: a clear title, a 1-sentence answer, step-by-step details, and related questions. British English, friendly and plain.