๐Ÿ“ฃMarketing & Content ยท Step-by-step guide

Reply to your Google reviews, post updates and change opening hours just by asking Gemini

Your Google Business Profile is the box that shows your shop on Google Search and Maps. You can now connect it to the Gemini web app and manage it by chatting: draft replies to reviews, sum up what customers keep praising or complaining about, post offers and events, change holiday opening hours or your menu, and see how often you were shown, how many people asked for directions or clicked your website, and the words they searched.

Source:Google (Business Profile Help)
๐Ÿ“ฐ Read the original: Google Business Profile Help: Manage your Business Profile on Google with the Gemini web app โ†—
โฑ๏ธ About 15 minutes๐ŸŽฏ Easy๐Ÿ’ต Free๐Ÿ“‹ 7 steps
โœจ Gemini๐Ÿ… Official case study
๐ŸŽฏ What you'll have at the endYou'll be able to answer reviews, post updates, fix your opening hours and check how people find you on Google, all by asking Gemini.

๐Ÿ‘€ What you'll get

Example

Here's the kind of thing you'll have at the end:

โœ… ListReview replies ยท Kedai Roti Sinar, 6 waiting

Draft replies (nothing published yet)

  • Hannah, 5 stars, 'best kaya buns in town': Thank you, Hannah! So glad the kaya buns hit the spot. See you at the weekend.
  • Ravi, 2 stars, 'waited 20 minutes on Saturday': Sorry for the wait, Ravi. Saturday mornings got busier than we planned; we've added a second counter. Please ask for Siti next time.

What customers say

  • Praise: fresh bread (14), friendly staff (9)
  • Complaints: Saturday queues (5), parking (3)

Suggested

  • Post your new Saturday opening time

๐Ÿงช Made-up sample to show the kind of result. Your output will vary.

๐Ÿ’ธ What will this really cost me?

Prices checked 26 Oct 2026
๐Ÿงช To try it once
Free: the Gemini web app and Google Business Profile are both free with a personal Google account.
๐Ÿ” To keep it running
Free. Google AI Plus (USDย 4.99 a month) or Pro (USDย 19.99 a month) only add higher usage limits; local prices vary, so check the provider's pricing page.
โš ๏ธ Watch out for
It only works in the web app, with a personal account that manages one verified profile. Google said the business tools started rolling out on 20 Oct 2026, so they may not show on every account yet.

๐Ÿ”— Official pricing: Google AI & Gemini plans ยท Google Business Profile Help: Gemini requirements

Prices change often, so check the links before you pay. Amounts exclude tax. Prices are shown in each provider's own currency.

๐Ÿงพ Which plan do I need?

โœ… Free for you

Connecting Business Profile works in the free Gemini web app with a personal Google account.

๐Ÿช™ Small = up to MYR 250 a month more ยท ๐Ÿ’Ž Big = over MYR 250 a month more ยท prices from each provider's pricing page, checked 21 Oct 2026.
โ„น๏ธ How we work this outPrices come from each provider's own pricing page (checked 21 Oct 2026; amounts exclude tax). Small upgrade = up to MYR 250 a month more than you pay now. Big upgrade = more than MYR 250 a month more. Check pricing = the provider doesn't publish a price we could confirm. The badges are worked out in MYR at USD 1 = MYR 4.08 (Bank Negara Malaysia, 19 Oct 2026). Each guide's needs come from its own "What will this really cost me?" box. Your ticks stay in this browser only (no account, nothing sent to us).
Tick all your plans on the home page โ†’

โฑ๏ธ Try it in 10 minutes

๐Ÿงช Dry run ยท nothing to connect

What you'll see: Four ready review replies in a friendly tone and a short summary of what the sample customers like and dislike.

๐Ÿงช Dry run. The real thing needs your apps connected, so this tries only the AI's part on a sample you paste in. Nothing is connected, sent or booked.

Copy the prompt, paste it into one of the free AI apps below and press send. The sample is made up, so swap in your own details if you like.

๐Ÿ’ฌ Your 10-minute test
I run a small bakery called Kedai Roti Sinar. Here are 4 recent Google reviews. Draft a short, warm reply to each in British English: thank them, mention one specific thing they said, and for complaints apologise once without arguing. No discounts or promises. Then sum up what customers praise and complain about.

1. Hannah, 5 stars: 'Best kaya buns in town, staff always smiling.'
2. Ravi, 2 stars: 'Waited 20 minutes on Saturday morning, only one counter open.'
3. Mei, 4 stars: 'Lovely bread but parking is a nightmare.'
4. Ahmad, 5 stars: 'Ordered a birthday cake at short notice, it was perfect.'

โœ… Works on: Gemini app (free) ยท ChatGPT Free ยท Claude Free

Links go to the official plan pages. Free plans have daily limits and can change, so check before you rely on them.

โžก๏ธ Like it? The full setup adds: With Business Profile connected, Gemini reads your real reviews, drafts replies, updates hours and posts, and shows your search and Maps numbers. Go to the steps โ†“

๐Ÿงฐ Before you start

โฑ๏ธ Time neededAbout 15 minutes
๐Ÿ’ต Rough costFree

๐Ÿชœ Step by step

๐Ÿฃ Beginner mode: showing the 6 essential steps only. Extra steps are hidden; tap ๐Ÿš€ Advanced at the top to see all 7.
โœ… 0 of 7 steps done ๐Ÿ“„ Printable page
  1. 1
    โ˜

    Open Gemini on the web

    Go to gemini.google.com on a computer and sign in with the same personal Google account you use for your Business Profile.

  2. 2
    โ˜

    Connect your profile

    Ask something about your business, e.g. 'How is my business doing on Google this month?'. If Gemini doesn't use your profile, add @Google Business Profile to the message. When it offers to connect, follow the on-screen steps.

  3. 3
    โ˜

    Make your business notebook

    If you're offered a business notebook, select Connect and confirm your website address. It appears in the sidebar under Notebooks, with suggestions such as missing hours or photos.

  4. 4
    โ˜

    Draft review replies

    Paste the 'Review replies' prompt. Gemini lists recent reviews and drafts a reply for each. Read and edit every draft before it goes on your profile.

  5. 5
    โ˜

    See what customers say

    Ask it to sum up the themes in your reviews: what people praise and what they complain about, with how often each comes up.

  6. 6
    โ˜

    Keep the profile fresh

    Ask for a weekly Update, Offer or Event post, and set special opening hours before public holidays.

  7. 7
    โ˜

    Optional: check your numbers monthly

    Use the 'Monthly check-up' prompt for how often you were shown, website clicks, direction requests and bookings, compared with last month, plus the search words people used to find you.

    โž• Extra step: hidden in ๐Ÿฃ Beginner mode

๐Ÿ’ฌ Copy-paste prompts

Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.

๐Ÿ’ฌ Review replies
@Google Business Profile Show me my reviews from the last [30] days that have no reply yet. For each one, draft a short reply in British English:
- Thank them by first name if shown, and mention one specific thing they said.
- For complaints: apologise once, don't argue, offer a way to make it right ([e.g. call us on ... / ask for the manager]).
- No discount codes or promises unless I add them.
Show me all the drafts together first. Don't publish anything until I approve each one.
๐Ÿ’ฌ Monthly check-up
@Google Business Profile Give me a one-page check-up for this month vs last: how often my profile was shown, website clicks, direction requests and bookings if available. List the top search words people used to find me. Then sum up my reviews: the 3 things people praise most and the 3 complaints that come up most, with counts. Finish with 3 small actions for next month. Don't change anything on the profile.

โš ๏ธ Tips & common mistakes

๐ŸŒŸ Why it's worth it

๐Ÿ’ก Why it mattersReviews and profile updates are what local customers see first, but owners rarely have time to answer every review or post weekly. Doing it by chat between jobs keeps your profile fresh, every review answered and holiday hours right, which matters for being found on Maps.
๐Ÿท๏ธ Real exampleGoogle announced new Gemini tools for small business owners on 20 Oct 2026, including connecting Gemini to Google Business Profile. Its example is Josh, who runs Burger & Butcher (a restaurant and butcher's shop in New Jersey) with no marketing team: between shifts he uses Gemini with his connected profile to track local search and Maps performance and write weekend updates tied to neighbourhood events.
๐Ÿ”Œ Connects to:Google Business ProfileGemini web app (gemini.google.com)
๐Ÿ… Proof level: Official case studyPublished by the company that makes the AI tool (or the vendor that set it up) about a real customer or its own team. The results are real reports, but written to promote the tool.
๐Ÿ“ฐ Found via Official ยท Google Business Profile Help: Google Business Profile Help: Manage your Business Profile on Google with the Gemini web app โ†—

๐Ÿ”— Helpful links

๐Ÿ”— Google Business Profile Help: manage your profile with Gemini (source) โ†—๐Ÿ”— Google: new Gemini tools for small business owners (20 Oct 2026) โ†—๐Ÿ”— Gemini web app โ†—

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