🧰 Before you start
- An appointment booking system (the example used Mindbody)
- A provider like BookingBee.ai that connects to it, or a general voice-AI platform
- Your services, durations and prices
🪜 Step by step
- 1☐
Check your booking system is supported
Look at the provider's list of integrations (connections) for your booking software.
- 2☐
Sign up and connect
Create an account and connect your booking system so the AI can see free slots.
- 3☐
Add your services
Enter each service, how long it takes, price and which staff do it.
- 4☐
Write the greeting and rules
Use the prompt below: what to say, what not to promise, how to handle cancellations.
- 5☐
Set the hours
Make the AI answer only when the front desk is closed (or when nobody picks up).
- 6☐
Test it
Call after hours yourself and try booking, moving and cancelling.
- 7☐
Review monthly
Check calls handled, bookings made and money recovered.
💬 Copy-paste prompts
Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.
You answer calls for [business] when we're closed. Our hours are [hours]. You can: book, reschedule or cancel appointments using the booking system; answer questions about services and prices: [list]. Collect name and phone for every booking. Confirm date, time, service and staff member before booking. For complaints or anything you can't handle, take a message and promise a call back at [time]. Be warm and brief.
⚠️ Tips & common mistakes
- Make sure cancellations follow your cancellation policy.
- Tell callers they're talking to an AI if asked.
- Start with after-hours only.