🧰 Before you start
- Where your leads come from (portals, website, Facebook ads, WhatsApp)
- A CRM or at least a Google Sheet for leads
- An AI lead-response tool, a voice/text AI platform, or a Grok Bot
- Your listings and viewing availability
🪜 Step by step
- 1☐
List your lead sources
Write down every place enquiries arrive.
- 2☐
Write the qualifying questions
Budget, timeline, area, financing (cash or loan), own stay or investment. Keep it to 4-6 questions.
- 3☐
Pick the tool
Use a ready-made real estate AI assistant, or set up the WhatsApp agent (see that guide) or a Grok Bot with the prompt below.
- 4☐
Connect leads to the AI
Route new enquiries to the AI (form, WhatsApp, email). Many tools connect directly to CRMs.
- 5☐
Set hand-over rules
Decide what makes a 'hot' lead (e.g. budget fits + wants to view this week) and who gets alerted.
- 6☐
Connect your calendar
Let the AI offer real viewing slots.
- 7☐
Review conversations weekly
Check that it's polite, accurate and not pushy.
💬 Copy-paste prompts
Tap Copy prompt, paste it into your AI (Grok, ChatGPT, Claude or Gemini), then replace the [yellow bits] with your own details.
You are the enquiry assistant for [agency/company]. When a new enquiry arrives about a property: 1. Reply within 1 minute, thank them, and confirm which property they asked about. 2. Ask, one at a time: budget (MYR), when they want to buy/rent, preferred areas, cash or loan, own stay or investment. 3. Suggest up to 3 matching listings from [listing sheet/link]. 4. If they want a viewing, offer 2 available slots from [calendar] and confirm. 5. Mark the lead HOT if [rules] and alert [agent name/number]. Never give legal, tax or loan advice. Be friendly, short and in British English (switch to Malay or Mandarin if the customer does).
⚠️ Tips & common mistakes
- Speed wins: aim for replies within a minute.
- Get consent before calling or texting people who didn't contact you.
- Hand over to a human quickly for serious buyers.